+44 7702819445

Frequently Asked questions and terms & conditions


Frequently Asked questions and terms & conditions

Contact us at +44(0)7702819445 Or book securely online using our booking form.

Yes, we are able to set up a business account for you please contact the office for more details

We recommend making your booking as soon as you made your travel plans in case we have a busy period.

After you have cleared customs look for your chauffeur who will be holding a name board in the arrivals hall. The chauffeur will also send you an SMS once your flight has landed if you have provided a mobile number.

Yes, we monitor all of our inbound flights so we will be there accordingly to flight arrival time.

Please contact us as soon as possible to advise of the delay/cancellation and keep in touch until we have the new flight details.

Car park charges and road tolls are not included, they will be added to your invoice but are kept to a minimum.

Yes, please let us know on the point of booking. Some of our vehicles are available upon request.

Terms and Conditions

  1. The contract is a contract of supply by placing the booking with Surrey & Hampshire Chauffeurs for services, the client is presumed to have agreed to these terms and conditions.
  2. Request for services must be made in advance.
  3. If a car is booked for an airport pickup, it is the client's responsibility to ensure we are given the aircraft landing date, the scheduled landing time, the flight code and number as well as where the flight is originating from.  Should a client give an incorrect take-off date or time by mistake and a driver is dispatched this will result in the full fare plus parking costs and waiting time being charged for the no show.
  4. Airport waiting time will be imposed 45 minutes after the plane has landed and will be charged at the rate of £15 per 15 minutes or part thereof.  All other waiting time will be charged at £40 per hour.
  5. All parking charges incurred will be payable by the client.
  6. Charges will differ depending on the day and time of travel. Travelling between the hours of 23:00 and 06:00 and bank holidays will incur an increased charge.
  7. A minimum of 12 hours notice is required to avoid cancellation charges. If less than 12 hours notice is given, the full journey charge will be payable.

For a quote or more information about our professional Chauffeur Services

Contact Surrey and Hampshire Chauffeurs